Refund Policy
Effective October 20, 2026 · Venice Rising
Purchases through Paddle
Venice Rising sells featured event listings and marquee placements through Paddle, our Merchant of Record. We follow Paddle’s Refund Policy, including its refund request periods and applicable consumer protections. Please read that policy for the terms that apply to your purchase. Nothing here limits your statutory rights.
How to request a refund
Visit paddle.net to request a refund or get purchase support. Provide your purchase email and order or transaction reference, and explain which placement you are requesting a refund for. Paddle handles refund decisions and processing under its policy and applicable law.
Listings awaiting approval
Every paid event requires Venice Rising’s approval before it appears. If your listing is not approved or you have a problem with a placement, you can request a refund through Paddle using the same process above. Payment alone does not publish your event.
Monthly renewals
Cancel a monthly featured subscription through “Manage renewal” in your advertiser account or by contacting Paddle. Cancellation prevents future renewals; a refund for an existing charge is a separate request handled under Paddle’s Refund Policy.